Frequently asked questions
What is SHYF?
SHYF is a skincare brand focused on simplifying everyday skincare through thoughtfully formulated, lightweight, and effective products designed for daily comfort and healthy-looking skin.
Do I get any free samples with my order?
Yes! To celebrate our launch, we are running a special introductory offer:
- Buy the Custahydra Moisturizer (50g) and get a complimentary Gel Face Wash (8ml) absolutely free.
- Buy the Gel Face Wash (100ml) and get a complimentary Custahydra Moisturizer (8g) absolutely free.
Note: Free samples are strictly limited to the first 200 orders.
What skin types are SHYF products suitable for?
SHYF products are formulated to support a variety of skin types, including oily, dry, combination, sensitive, and acne-prone skin.
Are SHYF products clean and safe?
Yes. SHYF products are developed with carefully selected ingredients and manufactured under strict quality standards. Our formulas are free from parabens, sulphates, mineral oils, and silicones.
What payment methods do you accept?
We accept secure payments through UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD) on eligible pin codes.
Do you offer free shipping?
Yes. Shipping is free on bundle purchases and orders containing both full-sized products.
Do you deliver across India and how long does it take?
Yes, SHYF provides reliable doorstep delivery across various regions in India. Orders are typically processed and shipped within a few business days. Delivery timelines vary depending on your location.
Can I return or exchange my products?
We maintain a strict quality control process. For details on eligible returns or exchanges, please review our standard Return Policy page prior to placing your order.
How do I contact customer support?
You can reach the SHYF support team directly through the contact page on our official website for any queries regarding your order or routine.